About
Alexander
William King.
Born in NJ, raised in Austin. Dual US & British citizen. UT Longhorn. Spent a chapter in LA running a computer repair shop. Now leading SRE for enterprise AI at Merck — and spending my off hours on the court or in the garden.
The story so far.
I was born in New Jersey and raised in Austin, Texas — a dual US & British citizen who grew up a 90s kid with a basketball in one hand and a screwdriver in the other. Went to UT and got a degree in Kinesiology while spending more time at workbenches than in lecture halls.
In 2014 I moved to Los Angeles to run a computer repair shop. Spent years pulling apart machines, diagnosing the unfixable, and learning that every software problem has a physical reality underneath it. That instinct never left.
I came back to Austin, joined Walmart, and worked my way from IT coordination through software engineering before landing in SRE — where the hardware mindset finally had a name. Now I'm at Merck, leading reliability for enterprise AI platforms across three cloud providers.
Off the clock: I'm on the basketball court or in the garden. Still playing ball regularly — and landscaping is the best possible counterweight to distributed systems.
Skills & tools.
Education
University of Texas at Austin
B.S., Kinesiology · Hook 'em
Experience
Where I've been.
Merck
SRE — Enterprise AI PlatformsRemote
Lead a 3-person SRE function keeping enterprise AI platforms alive at scale — an 85,000-user chatbot, OCR extraction pipelines, translation services, and document authoring tools serving millions of monthly requests across AWS, Azure, and GCP. Built OpenTelemetry observability, manage 58+ SLOs-as-code via Nobl9, and own incident response end to end.
Walmart
ServiceNow Reporting & Performance Analytics LeadAustin, TX
Led reporting and performance analytics for IT service management. Drove cross-functional incident resolution, root cause analysis, governance frameworks, and stakeholder trust.
Walmart
Software EngineerAustin, TX
Built Angular UI features and GraphQL API logic for an internal self-service business process automation platform used across multiple enterprise teams.
Walmart
Onsite IT CoordinatorAustin, TX
Maintained enterprise technology assets and bridged technical and non-technical teams — the role that made enterprise software make sense.
ER Computer Repair & others
Computer Repair — Los Angeles, CALos Angeles, CA
Moved from Austin to LA in 2014 to run a computer repair shop. Also worked at Geeks R Us, King Geeks, and Sherrill & Gibson. Where hardware became more than a hobby and systems thinking became instinct.